Shop Policy

Shop Policy

All of our products are made to order. Therefore, please keep the below time frames in mind when ordering.  Also, note that some packages may ship separately but a tracking number will still be provided to the email address on file. Please double check that your billing, shipping, and cart information is correct. We are unable to make any changes once an order is submitted. If you need to cancel an order, email us within 24 hours.

Returns

**DIGITAL PRODUCTS CANNOT BE RETURNED OR REFUNDED.**

Items must be returned within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To return your product please send an email to info@CocoaTwins.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@CocoaTwins.com.

Sale Items

All sale items are final.