Processing and Shipping

Shipping and Processing Information

Processing

  • 3-5 business days for processing

Shipping and Delivery

  • Items Made In and Shipped From China
    • Includes - Backpacks, Travel Bags, Lunch Bags, and Messenger Bags
    • DHL: approx3-7 business days for delivery after shipping (includes delivery confirmation and requires signature release)
  • All Other Items are made in and shipped within the U.S.
    • USPS, FedEx and/or UPS: approx. 3-10 business days for delivery after shipping

Holidays

  • Please note that these times do not reflect the increased volume of shipping during the holiday season.  Some orders may be delayed due to this increased volume.  Please allow extra time.

Returned Packages

  • If a package is returned to us because of the wrong address, the customer must pay to have it reshipped or a refund can be issued. (minus the shipping costs)

    Shipping Damages

    • Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.

    Lost/Stolen Packages

    • We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we will not reship orders that have been lost or stolen.